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Ask an owner/facility manager about the problems facing our industry, and there’s a good chance they’ll say we need better communication between owners/facility managers and contractors.

Contractors recognized an opportunity with this issue and invested time and resources into researching it. After almost two years of discovery, findings showed that owners have long wanted an easier way to communicate with contractors, schedule site visits, get quotes and put in work orders. Simply put, owners want a more streamlined project experience when connecting and communicating with contractors. Contractors wanted help with acquiring more direct to owner work and repeat business.

Through this discovery, contractors realized that a tool needed to be created to provide direct connection between contractors, their customers and potential customers that would increase opportunities and provide continuous exposure to all decision makers. SCOPE was developed to be this tool. SCOPE, which stands for “Streamlining the Contractor Owner Project Experience,” is a mobile and web platform that enables business owners and facility managers to have an easier and more innovative way to solve their operational challenges related to their finishing needs. The SCOPE platform also provides the contractors with an increased ability to secure long term work, increase efficiencies and build a more seamless connection with customers.

The industry already has great products that exist to enhance processes for a job from start to finish, but there wasn’t anything dialed in to the contractor-owner direct relationship from opportunity to start. While traditional project management software exists in the industry, it’s only internally-facing and only serves the contractor. SCOPE bolts on to the front end of such software and is a two-way platform, streamlining contractor communication with the owner like never before. Giving the owner/facility manager this level of visibility creates a unique competitive advantage.

 

Contractor Initiated

  • A contractor creates a one-to-one connection with an owner/facility manager by sending a SCOPE link branded to the contractor’s company.
  • The owner/facility manager inputs project quote requests or requests for information.
  • The contractor sees the request in real time through the SCOPE app, the SCOPE web platform and/or emails.
  • A project file is created for all documents, photos and communication tracking.
 Owner/Facility Manager Initiated

  • An owner/facility manager searches for contractors by the project location’s zip code.
  • The owner/facility manager creates a direct connection with a contractor(s).
  • The owner/facility manager inputs project quote requests or requests for information.
  • The contractor sees the request in real time through the SCOPE app, the SCOPE web platform and/or emails.
  • A project file is created for all documents, photos and communication tracking.

 

“Sending owners our SCOPE link is the easiest thing we’ve done to connect,” said Penny McDonald, President of Tri-State Painting Co., Inc. “It gives the owner more insight on the progress of their projects, and makes it easier for them to do repeat business with us.”

For owners/facility managers, the streamlined communication process eliminates a lot of inefficiencies that arise when there isn’t clear communication. The platform is so convenient and easy to use, that they’ll be back time and time again when they have work they don’t want to go through a general contractor for.

For contractors, SCOPE is a tool that helps drive their sales, boosts customer satisfaction and allows them to easily connect with their client whether they’re on a jobsite or at their desk. It also helps secure more long-term work by enhancing their relationship with their clients.

As Scott Misener, Owner of MMP Professional Services, explains it, “The SCOPE app made it easier for owners to do business with us. They walk through the job site, upload a few photos and details through the app, and we’re in motion. Doing business faster.”

SCOPE provides a competitive edge in response to your direct customer’s needs. The SCOPE Platform is a monthly subscription for contractors with no cost to the owners/facility managers.  If you want to try out SCOPE yourself, visit scopeneeds.com.